Frequently Asked Questions

Reservations

  • We offer 3-day, 1-week, 1-month, and custom long-term rental periods to meet your needs.

    Our minimum rental period is three days. The 3-day rate accommodates weekend rentals when we deliver equipment the Friday before and pick it up on Monday during normal operation hours to keep your delivery costs lower.

    We offer progressively discounted rates for weekly, monthly, and long-term rentals. Rentals for more than 12 months qualify for long-term rental rates. Our rate structure is not the per-day rate multiplied by the number of days. Please request your custom quote to see your rental estimate with the lowest applicable rate for your rental duration.

  • Of course! Please let us know at least by the day prior to pick up.

  • To reserve equipment, you can call and talk to our rentals specialist or submit your cart with the requested equipment. Once we receive your order, we’ll contact you to confirm. We suggest you reserve your rental equipment as soon as you know your needs. Reservations are fully refundable until two days before the rental period begins.

  • Yes. We prefer 48 hours notice on changes, but we’re here to support you whenever your needs change.

  • Most customers choose to pay by credit card, but we also accept cash & checks. Payment in full is due to reserve your equipment rental.

  • Deposits are fully refundable until two days before your scheduled delivery; after that, there is a 25% cancellation fee. For the full policy, please refer to your contract. Call us for the specific rate for your contract or if there are extenuating circumstances.

Delivery

  • Yes, we prefer to deliver the rental equipment, set it up, and train your staff. The day before your rental is due to be returned, we will call to confirm the scheduled pickup time or if you would like to extend.

  • Yes. Our warehouse is in Beltsville, MD, and our standard operating hours are Monday through Friday, 8 am - 4 pm.

  • There is no minimum order. Our delivery fee is separate from the rental equipment rates, so you can have as much or as little equipment delivered as you need.

  • Yes. Your quote will include your custom delivery rate based on location, equipment type, and times.

  • Yes, call for your custom weekend delivery rate.

Policies

  • Yes. If you choose not to clean the equipment properly before your scheduled return time, you will owe a cleaning fee based on the type of equipment rented. The cleaning fees list is in the rental Terms & Conditions that are a part of your contract.

  • If the equipment is in your hands and not in our warehouse, it is a rental since we cannot rent it to someone else.

  • You may call our office line at 301-937-9080. In addition to Rentals, we are a full-service HVAC & Refrigeration repair company. Our operations crew answers all calls at all times.

Equipment

  • We are a go-to rental house for big dreamers and boundary pushers. As a full-service HVAC and refrigeration company, we can adapt our rentals to meet a surprising range of use cases. Call us if you have a unique need, and we’ll do our best to help make it happen.

  • Our inventory is a collection of decades of customer requests. If it’s refrigeration, AC or food service equipment, contact us, we might add it to our inventory just for you.

  • Both refrigerators and freezers have a similar number of shelves solely based on the size of the unit. Here’s a small list of our offerings in different sizes:

    A one door refrigerator/freezer has 3 shelves.

    A two door refrigerator/freezer has 6 shelves.

    A three door refrigerator/freezer has 9 shelves.

  • The wire shelving on all Walk-ins is fully customizable, allowing you to add your shelving inside the cooler or rent what you need from us. Two wire shelves with four tiers each fit inside our 6x10 coolers.

  • Our walk in units are ready to go as soon as we show up to your event or business. They do need 20 minutes of run time to come to temperature.

  • Walk-in Refrigerators conveniently take standard home power, 120v.

    Walk-in Freezers require 220v Single Phase L14-30 Twist Lock - adaptors available.

    Ultra-low walk-ins require 220v Single Phase 20 amp 6-20P Plug - adaptors available.

    Generators are also available to rent with Walk-ins to provide power at remote locations

  • Yes, they have standard plugs, simplifying the setup. No electric tie-in is needed. We set up and verify operations on-site for all our equipment as part of our delivery service.

  • Our generators hold 5 gallons of gas. One generator can run for 6 – 8 hours depending on the outside weather conditions. The hotter it is outside, the more a refrigeration unit will pull on the generator to keep the temperature down.

  • A soft serve ice cream machine requires two 30 amp circuits with two L14-30 recepticals.

  • Warming Cabinets require 115 volt 20 amp circuits (standard household plug). Hot food serving counters require two 115 volt 20 amp circuits.

  • Yes, we have BellaBot, a food service robot ideal for food running at restaurants and passing appetizers at events. 

  • Bellabot, our food delivery robot, requires customized programming for your space and usage requirements.  Due to the initial setup required, we can not offer reduced rates for rental periods shorter than a week.  You may rent it for less than a week, but the rental rate will be the same as the week. 

  • Our food delivery robot, Bellabot, is programmed to move about a restaurant or event by setting up mapping points.  A mapping point is an exact location that the robot can be told to go.  Common mapping points are: tables, bussing stations, food pickup in the kitchen, the hosting station, and drink pickup at the bar.